FAQ
Frequently Asked Questions (FAQ) – Riley Everly
We invite you to explore the sections below. If you can’t find the answer you’re looking for, feel free to contact us at any time — we’re here to help!
1. General Questions
What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unused and in original condition.
Full details can be found on our Returns & Refund Policy page.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number.
You can track it through the carrier’s website or via the link in your confirmation email.
Can I cancel or modify my order?
If you need to cancel or change your order, contact us as soon as possible.
If your order has not entered processing or shipment, we will do our best to assist.
2. Product Questions
Which size should I choose?
Every product page includes a detailed size guide. Please review it before ordering to ensure the best fit.
What materials are your products made of?
Material details are listed on each product page under “Product Description”.
How do I care for my clothing?
Care instructions are provided on each product page. Following them helps maintain quality and longevity.
Is this item available in other colors?
If multiple colors are available, they will be visible on the product page.
If not shown, feel free to ask — our team will check availability for you.
3. Payment Questions
What payment methods do you accept?
We currently accept major debit/credit cards, Apple Pay, Google Pay, Shop Pay, and secure checkout options available at checkout.
Do you offer installment payments?
At this time, we do not offer installment or “pay later” options.
Is my payment information secure?
Yes. All transactions are processed using secure encryption and industry-standard protection.
4. Shipping Questions
How long will delivery take?
Delivery times vary depending on destination and carrier.
Estimated delivery guidelines can be found on our Shipping Policy page.
How much does shipping cost?
Shipping rates are calculated at checkout based on destination and selected method.
Do you offer free shipping?
Free shipping may be offered during promotions or on selected products.
Check the homepage or cart for active offers.
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes. Please ensure the address is complete and accurate to avoid delays.
5. Contact Questions
How can I contact customer service?
📧 Email: info@rileyeverly.com
You may also use the contact form on our website.
What are your customer service hours?
Monday to Friday
09:00 – 17:00 (New York Time, EST)
Messages received outside these hours will be answered as soon as possible.
How can I leave feedback or a suggestion?
We value your experience! You can submit feedback via our contact form or by emailing info@rileyeverly.com.
Do you have a physical store?
At this time, we operate online only. We work with partnered fulfillment centers, allowing us to offer affordable pricing and fast service.