Terms of service

Terms of Service

Last Updated: 15 June 2026

1. Overview

This website is operated by Riley Everly ("we", "us", "our"). Throughout the site, the terms "we", "us", and "our" refer to Riley Everly. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service ("Terms").

Please read these Terms carefully before accessing or using our website. If you do not agree with any part of these Terms, you must not use our website or services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian;

  • You have the legal capacity to enter into binding contracts;

  • The information you provide to us is accurate and complete.

3. Products and Services

We make every effort to display our products, descriptions, colours, and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual appearance of the products.

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

4. Pricing and Payment

All prices displayed on our website are in British Pounds Sterling (GBP) and include applicable taxes unless stated otherwise.

We reserve the right to modify prices at any time without prior notice.

Payment must be received in full before an order is processed and dispatched.

We accept payment methods displayed during checkout. Payments are securely processed through authorised third-party payment providers. We do not store full payment card details.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving:

  • Suspected fraud or unauthorised transactions;

  • Pricing or product description errors;

  • Product unavailability;

  • Violations of these Terms.

If your order is cancelled after payment has been received, a full refund will be issued.

6. Shipping and Delivery

We currently deliver within the United Kingdom only.

Estimated delivery times are provided for guidance purposes only and are not guaranteed. Delays may occasionally occur due to circumstances beyond our control.

Risk of loss and ownership of products transfer to you upon successful delivery.

Please ensure that all shipping information provided is accurate. We are not responsible for delays or losses resulting from incorrect delivery information supplied by the customer.

7. Returns and Right to Cancel

Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 30 days of receiving their goods without providing a reason.

To exercise this right, you must notify us by contacting:

Email: info@rileyeverly.com

Once cancellation has been requested, the products must be returned within 30 days.

Returned items must:

  • Be unused and unworn;

  • Be in their original condition;

  • Include original tags and packaging where applicable.

You are responsible for the direct cost of returning items unless the products are faulty, damaged, or incorrectly supplied.

Refunds will be processed within 30 days after we receive the returned goods or proof that the goods have been returned.

8. Faulty or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please contact us as soon as possible at:

info@rileyeverly.com

Where required under applicable consumer laws, we will provide an appropriate remedy, including replacement, repair, or refund.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, and website design, is the property of Riley Everly or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content from this website without our prior written consent.

10. Prohibited Uses

You may not use our website:

  • For unlawful purposes;

  • To violate any applicable laws or regulations;

  • To infringe upon intellectual property rights;

  • To transmit viruses or malicious code;

  • To interfere with the security or functionality of the website;

  • To engage in fraudulent or misleading activities.

We reserve the right to terminate access to our services if these Terms are violated.

11. Limitation of Liability

To the fullest extent permitted by law, Riley Everly shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Any liability that cannot legally be excluded under UK law.

12. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will operate uninterrupted or error-free;

  • Defects will be corrected immediately;

  • The website will be free from viruses or harmful components.

Your use of the website is at your own risk.

13. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

14. Third-Party Services

Our website may contain links to third-party websites or utilise third-party services, including payment processors and analytics providers.

We are not responsible for the content, practices, or policies of these third parties.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Any updates will be posted on this page together with the revised effective date.

Your continued use of the website following changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Company Name: Vimedro

Trade Name: Riley Everly

Company Registration Number Netherlands (KVK): 98399098

VAT Number (NL): NL005329069B05

Email Address: info@rileyeverly.com

Phone: +447832620830

Registered Company Address: Laan van Vollenhove 270, Zeist, 3706AA, Netherlands

Warehouse And Returns Centre: Shenzhen KuaiKua Technology Co., Ltd.
Room B104, Kaicheng High-Tech Park
No. 11 Jiali Road, Dalang Street
Longhua District
Shenzhen, Guangdong Province 518109 China

Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond within 1 business day.